Delivery Information

Order Information

To make an order with us simply find the product(s) you are looking for on our website and add them to your shopping cart. The total value of your order will then be displayed to you on the shopping cart page.

All prices listed on our website include VAT at the current rate, so the displayed price is the full price you will pay.

You can make an order directly on the website or over the telephone. We accept all major credit and debit cards via our secure payment gateway. At no point do we store these details. Cheques are also accepted. But will be cashed prior to delivery.

On receipt of your website order we will send you a confirmation email. If you do not receive a confirmation email from us within 48hrs please contact us When you place a telephone order, we will send you a confirmation email if requested. You shall receive an invoice by post at the earliest possible date.

All orders are treated according to the availability of the goods and stock will be allocated upon payment. Once the availability of your purchase is confirmed you will receive an approximate delivery date.

Items marked as 'in stock' are not necessarily in stock in our warehouse, we calculate our total stock from an ordering system that means once we have notification the item is ordered and scheduled for delivery it is marked as 'in stock'. This usually falls within the 28 day delivery period, however sometimes this period can be extended.

Delivery Schedules

We aim to deliver all orders within 28 days of receiving your order. We deliver all orders as soon as possible, so your order may arrive considerably sooner than this. If for any reason there is a problem delivering any part of our order within 28 days we will contact you as soon as possible with the best information we have on expected delivery dates. If an item is out of stock you will be notified immediately, and supplied with an estimated delivery date, please note non stock items could incur anything upto a 12-16 week delivery period.

Larger items will generally be delivered by us or our carriers within a 28 day period.

Smaller items will generally be sent as parcels and will be delivered by a parcel courier usually within 10 days of ordering.

Wherever possible, orders are delivered by our in-house courier, in which case you will be notified beforehand of the date and approximate time of the delivery. However, some items may be delivered to you by a third-party courier, in which case we will notify you beforehand of the expected delivery date but will be unable to specify the arrival time.

We will select the most appropriate carrier for your goods to ensure that your order is transported in the best possible way. This means that items in your order may arrive at different times.

All delivery dates and times quoted are approximate. Whilst every effort will be made to accommodate your requirements no guarantee of time can be given. In some cases, the delivery times we quote are subject to us or our suppliers having the item(s) in stock. On popular lines we occasionally run out. When this happens, we will let you know as soon as possible to avoid any inconvenience.

All deliveries will be carried out mon-fi 8am-7pm. Saturday deliveries maybe available depending on the order, please email for information. Satuday deliveries are charged according to delivery size and does not come within the free delivery offered.

Delivery Charges

All out items displayed on the website include free delivery if your total spend is more than £300. Orders under £300 will incur a £17 delivery charge. Items delivered to the follwing postcodes will incur a £45 charge, AB,PA,PU,IV,KW,DD,ZE,HS. Items delivered to the isle of white and the channel islands will incur a £45 charge. Items delivered to Northern Ireland will incur a £55 delivery charge. Items delivered to the isle of man will incur a £110 charge.

These delivery charges still apply if your order is over the £300 free delivery cut off. This charge will not be added at checkout and we will contact you regarding this extra charge.

We also offer a two man delivery service at an extra delivery charge of £35. This delivery will have a book in time, have 2 persons to carry furniture to the room of your choice and take away the packaging. This service is free of charge for orders over £1500.

In the case where the customer insists on part delivery for whatever reason any additional costs incurred by us will be charged to the customer.

Where a delivery date has been agreed with our carriers but the customer is not present or unwilling to take delivery we reserve the right to charge the customer again for the total value of the delivery of the goods unless otherwise specified.

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery.

Delivery Terms

Where goods are delivered by our in-house courier, the courier will assist you wherever reasonably possible to open the goods and check their condition. Smaller items maybe delivered by parcel couriers which would be a doorstep drop only. We will inform you at the time of order which delivery service we will use.

When you place an order you must inform us of any access restrictions or circumstances which may prevent successful delivery being completed.

Where goods are delivered by a third-party courier, the delivery will take place under the terms and conditions of that courier.

Deliveries requiring special requirements can sometimes be made but will be at an additional cost to the customer.

It is the responsibility of the customer to ensure that an authorised adult is at the delivery address to take delivery of the goods and sign for their receipt. Where such a person is unavailable, we reserve the right to delay delivery of the goods until such a person is in attendance. Where delivery is made by a third-party courier, another delivery attempt will usually be made on the next working day. Where delivery is by our in-house courier, another delivery attempt will be made on the earliest date possible given the courier’s working schedule.

It is your responsibility to ensure that any goods you order will fit into your home and its proposed final location and through the access areas at the delivery address: we recommend that you measure all access areas and the room where the items will be placed, bearing in mind that the packaging of the goods will mean that the dimensions of the boxed goods are larger than the measurements on the website. The furniture is handmade and all measurements are approximate. We are unable to refund orders which cannot be delivered due to access restrictions, or items that do not fit the room.

Our drivers will not be able to remove footwear when entering your home, so please make sure you take measures to protect your floor coverings before delivery. We cannot be held responsible for any marks on floor coverings. All orders will be delivered by 1 man delivery carriers unless specified with order, it is the customers responsibilty to aid the driver if necessary.

Delivery Insurance

Your goods are fully insured until they reach the delivery address, whereby the insurance liability falls upon yourself the customer.

Acceptance of Goods

All goods are quality checked by Cambridge Oak before despatch and wherever possible you will be given the opportunity to check the condition of the goods on receipt. An authorised adult must be available at the address to check your goods, sign and acknowledge receipt in a safe and satisfactory condition.

It is the responsibility of the customer to make a note on the delivery paperwork of any damage or defect of the goods, neither the carrier nor Cambridge Oak will be held responsible for any damage not noted on the delivery paperwork.

Where the customer has marked on the delivery paperwork “unchecked” but every opportunity has been given to check the goods please be aware that Cambridge Oak cannot be held responsible for any damages found after the receipt of the order.

Cancellations

Cancellation will not be accepted if goods have been reserved, stored or dispatched by us or by our suppliers.

To cancel an order, please contact us in writing by letter or email within seven days of placing your order. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer.

We are unable to accept cancellations for orders which cannot be delivered due to access restrictions, or items that do not fit the room or that are made to order.